Frequently Asked Questions
Food & Catering
Can we bring in outside food or catering?
No. All food is prepared fresh on-site by our in-house chef and culinary team, so outside food and outside catering are not permitted.
Can guests bring in outside food or beverages?
No. Outside food and beverages are not permitted unless approved in advance by management.
Will there be leftover food available?
For buffet-style service, there may be food remaining depending on guest count and consumption; however, this cannot be guaranteed and should not be relied upon as part of your event. For plated or served meals, all portions are prepared based on your final guaranteed guest count, and additional food is not included beyond what is served.
Can we accommodate dietary restrictions or allergies?
Yes. We can accommodate many common dietary needs, including vegetarian, gluten-sensitive, and certain allergies. Please discuss any specific requirements with our team in advance so we can plan accordingly.
Can we customize our menu?
Yes. Our packages include a variety of menu styles and a wide selection of hors d’oeuvres, entrées, sides, salads, desserts, and bar options so you can create an event menu that fits your tastes and vision.
Bar Service
Is bar service included with your event packages?
Bar service varies depending on the type of event you are hosting. All wedding packages include a five-hour open bar. For private functions, socials, and other non-wedding events, clients may choose between an open bar, cash bar, or no bar service.
Can we choose different bar package levels?
Yes. Depending on the event type, bar service can be structured in different ways, and upgrades may also be available for expanded spirit, beer, wine, and seltzer selections.
Are outside alcohol or specialty beverages allowed?
No. Due to licensing and insurance requirements, all alcohol must be provided and served by our staff.
Can alcohol service be limited or stopped during the event?
Yes. In accordance with regulations, our staff reserves the right to limit or stop alcohol service to any guest at any time.
Who is responsible for alcohol service and compliance?
All alcohol service is provided by our licensed and trained staff in accordance with applicable laws and regulations.
Venue & Event Setup
Can we host both a ceremony and reception or multiple parts of an event at your venue?
Yes. Our facility can accommodate multiple event formats, including ceremonies, receptions, dinners, parties, and other gatherings. We offer several room and setup options to help create a smooth flow for your event.
Do you offer options for smaller events?
Yes. We host both large-scale events and smaller, more intimate gatherings, with room options suited to a wide range of guest counts.
When will we have access to the venue for setup and decorating?
Access times are scheduled in advance based on your event and availability. Early access may be available for an additional fee. Setup access outside of your reserved time is not guaranteed.
Will we have access the day before our event?
A scheduled time will be provided for item drop-off and coordination, typically prior to your event. Full access is not guaranteed outside of your reserved time.
Can we extend our event time?
Yes. Additional time can be reserved for an added fee, with hourly and half-hour overtime options available.
Who is responsible for guest behavior during the event?
The client is responsible for the conduct of all guests and vendors during the event. Management reserves the right to address any issues as needed.
Are we responsible for any damages during our event?
Yes. Clients are responsible for any damages to the facility or equipment caused by guests, vendors, or attendees during the event.
Décor & Services
Do you offer any in-house vendor services?
We do not provide full in-house vendor services, but we do offer decorating services through Wedding Elegance by Joelle. These services are available on an à la carte or package basis and include design, planning, setup, and tear down.
Do you offer décor upgrades or custom decorating?
Yes. Clients who would like additional decorating beyond the included setup may choose from decorating packages that can include upgraded centerpieces, linens, chair covers, specialty chairs, backdrops, lighting, signage, and other enhancements.
Can we bring in our own decorations?
Yes. You are welcome to bring personal décor items. All decorations must be approved in advance.
Are there any restrictions on decorations?
Yes. Certain items such as glitter, confetti, loose decorative materials, and anything that may damage the facility are not permitted. A cleanup fee may apply if prohibited items are used.
Are linens included?
Yes. Linens are included for guest tables and for ancillary tables such as head tables, cake tables, cookie tables, gift tables, and other setup tables. Folded linen napkins are also included, and many display tables are accented with twinkle lighting underneath.
Desserts & Displays
Do you provide cake or dessert cutting service?
Yes. We can cut and serve cake, cupcakes, and other desserts. We also provide cookie display service with trays, platters, plates, napkins, and full setup.
Do you provide tables for cake, cookies, gifts, favors, or other displays?
Yes. We include setup tables for cakes, cookies, gifts, favors, and other event displays, along with linens and skirting.
Can we bring in our own cake or desserts?
Yes. Outside cakes and desserts are permitted; however, they must be delivered on the day of the event, and setup is the responsibility of the baker or client.
Pricing & Payments
Do your package prices include taxes and service charges?
Yes. Our pricing is all-inclusive. The price shown includes a 20% service charge and 6% sales tax, so there are no hidden fees added later.
How do we reserve a date?
To reserve your date, you will need to sign a reservation agreement and submit the required initial deposit for your selected event space.
How much is the deposit?
The initial deposit amount depends on the room you reserve:
- Maple Ballroom: $2,000
- Chestnut Room: $1,000
- Walnut Room: $500
Please note: Deposit amounts may vary based on event date, day of the week, or time of year. In some cases, reduced deposit options may be available. Funeral luncheons do not require a deposit.
When is the deposit due?
The initial deposit is due within 14 days of signing the reservation agreement.
How do payment installments work?
There are three total payments. After the initial deposit, the remaining balance is split into two equal payments between the date you sign the agreement and your event date.
When is the final balance due?
Your final balance is due one week before your event.
Are deposits refundable?
All retainer fees, deposits, and payments are non-refundable. These payments secure your date and are applied toward planning, staffing, and preparation for your event.
What happens if payments are not made on time?
All payments must be made according to the agreed schedule. Failure to make required payments may result in the event being canceled and the date being released to another client.
What happens if we need to cancel or reschedule our event?
All payments made are non-refundable. Cancellation terms, including applicable fees based on timing, are outlined in your agreement. Date changes may be permitted one time based on availability and may include additional fees.
Planning Details
When is our final guest count due?
Your final guest count is due one week prior to your event, along with your final balance.
Can we increase or decrease our guest count after booking?
Increases may be accommodated if possible. Once your final guest count is submitted, reductions cannot be made.
Do you offer different package styles?
Yes. We offer multiple package formats, including buffet and plated service options, with several pricing tiers.
Will we have a point of contact on the day of our event?
Yes. A member of our team will be assigned to oversee your event and assist with coordination throughout the day.
Parking
Is parking available for guests?
Yes. We offer both free lot parking and free off-street parking for guests.
Will parking be an issue for our guests?
Not at all. Although we are located in the city center, parking is typically very easy and manageable. Additional free off-street parking is available just one to two blocks away.
Is the venue accessible for guests with mobility needs?
Yes. Our facility is accessible, and we can assist with planning accommodations if needed.