Frequently Asked Questions

Can we bring in outside food or catering?
No. All food is prepared fresh on-site by our in-house chef and culinary team, so outside food and outside catering are not permitted.

Is bar service included with your event packages?
Bar service varies depending on the type of event you are hosting. All wedding packages include a five-hour open bar. For private functions, socials, and other non-wedding events, clients may choose between an open bar, cash bar, or no bar service.

Can we host both a ceremony and reception or multiple parts of an event at your venue?
Yes. Our facility can accommodate multiple event formats, including ceremonies, receptions, dinners, parties, and other gatherings. We offer several room and setup options to help create a smooth flow for your event.

Do you offer any in-house decorating services?
We do not provide full in-house vendor services, but we do offer decorating services through Wedding Elegance by Joelle. These services are available on an à la carte or package basis and include design, planning, setup, and teardown.

Are linens included?
Yes. Linens are included for guest tables and for ancillary tables such as head tables, cake tables, cookie tables, gift tables, and other setup tables. Folded linen napkins are also included, and many display tables are accented with twinkle lighting underneath for an added decorative touch.

Do your package prices include taxes and service charges?
Yes. Our pricing is all-inclusive. The price shown includes a 20% service charge and 6% sales tax, so there are no hidden fees added later.

Is parking available for guests?
Yes. We offer both free lot parking and free off-street parking for guests.

Will parking be an issue for our guests?
Not at all. Although we are located in the city center, parking is typically very easy and manageable for guests. Our lot accommodates an initial number of vehicles, and additional free off-street parking is available just one to two blocks away at most. Guests are often pleasantly surprised by how convenient the parking is, even for larger events.

How do we reserve a date?
To reserve your date, you will need to sign a reservation agreement and submit the required initial deposit for your selected event space.

How much is the deposit?
The deposit amount depends on the room you reserve. The Maple Ballroom requires a $2,000 deposit, the Chestnut Room requires a $1,000 deposit, and the Walnut Room requires a $500 deposit.

When is the deposit due?
The initial deposit is due within 14 days of signing the reservation agreement.

How do payment installments work?
There are three total deposit payments. After the initial deposit, the remaining amount is split into two equal payments between the date you sign the agreement and your event date.

When is the final balance due?
Your final balance is due one week before your event.

When is our final guest count due?
Your final guest count is also due one week prior to the event, along with the final balance.

What is included with your event packages?
Our event packages can include facility use, bar service, event coordination, trained service staff, setup and cleanup, table linens, napkins, table skirting, china service, water service, lighting features, and parking. Package inclusions may vary depending on the style of event and package selected.

Do you offer different package styles?
Yes. We offer multiple package formats, including buffet and plated service options, with several pricing tiers so you can choose the experience that best fits your event and budget.

Can we choose different bar package levels?
Yes. Depending on the event type, bar service can be structured in different ways, and upgrades may also be available for expanded spirit, beer, wine, and seltzer selections.

Do you provide cake or dessert service?
Yes. We can cut and serve cake, cupcakes, and other desserts, and we also provide cookie display service with display trays, platters, plates, napkins, and setup.

Do you provide tables for cake, cookies, gifts, favors, or other displays?
Yes. We include setup tables for cakes, cookies, gifts, favors, and other event displays, along with linens and skirting.

Can we extend our event time?
Yes. Additional time can be reserved for an added fee, with hourly and half-hour overtime options available.

Do you offer décor upgrades or custom decorating?
Yes. Clients who would like additional decorating beyond the included setup may choose from decorating packages that can include upgraded centerpieces, upgraded linens, chair covers, specialty chairs, backdrops, lighting, signage, and other decorative enhancements.

Do you offer options for smaller events?
Yes. We host both large-scale events and smaller, more intimate gatherings, with room options suited to a wide range of guest counts.

Can we customize our menu?
Yes. Our packages include a variety of menu styles and a wide selection of hors d’oeuvres, entrées, sides, salads, desserts, and bar options so you can create an event menu that fits your tastes and vision.

What bar service options are available for events?
Bar service depends on the type of event you are planning. All wedding packages include a five-hour open bar. For private functions, socials, and other non-wedding events, you may choose the option that works best for your guests and budget, including an open bar, cash bar, or no bar service.